Store SignIn Wishlist/PO Builder Store Cart
Store SignIn Wishlist/PO Builder Store Cart
Customer Service
Customer Service

At Discovery Education, we strive for excellence in bringing you the best products to explore your world. For more details on our top quality customer service, including our easy return process, please click on the menu options below.

How to Order

We will gladly accept your order - however you decide to submit it!

  • Order online anytime - it's 100 percent safe and secure
  • Order by phone - call us toll-free at 1-888-892-3484, M-F 9:00am - 5:00pm EST
  • Fax your order - 1-877-324-6830
  • Mail your order - see address below

Please do not e-mail your order to Discovery Education as we cannot guarantee the security or privacy of information transmitted via e-mail.

Order Online
To order an item online, simply click the "Add to Cart" button. Clicking this button will place the item in your shopping cart and take you to your cart. You can either continue shopping or proceed with checkout. When you have finished adding items to your cart, click the "Continue Checkout" button and follow the directions for completing your transaction.

Ordering online is 100% safe and secure! We use Secure Socket Layer (SSL) — the leading data encryption technology on the Internet — to send your personal information in an encrypted code to our servers. Only Discovery can decode your encrypted information. Plus, this encrypted data is stored on a protected server until your order has been shipped and your credit card has been charged. For more information on the safety of ordering online at Discovery Education, please review our Privacy & Security policies.

Order by Phone
To order by phone within the United States or Canada, call us toll-free at 1-888-892-3484, M-F 9:00am - 5:00pm EST. Our friendly customer service representatives will make ordering easy. To expedite your order, please have your credit card number ready.

Order by Fax
To order by fax, build a Wishlist/Purchase order using the online tool and print out your order. Have your school review and approve the order, and fax to us at 1-877-324-6830 with a signed PO.

Order by Mail
To order by mail, build a Wishlist/Purchase order using the online tool and print out order. Have your school review and approve the order, and mail order and signed PO to:

Discovery Education
700 Indian Springs Drive
Lancaster, PA  17601

Return Policy

We offer a full 30-day preview policy, money-back guarantee on all products. If you are not 100% satisfied with any item, you may return it within 30 days for a complete refund…no questions asked. Prices subject to change at any time.

Steps for Making a Return:

  1. Send the item(s) via UPS or insured mail to:

    Discovery Education Returns Department
    700 Indian Springs Drive
    Lancaster, PA  17601

  2. Complete the back of the packing slip that came with your item(s).

  3. Be sure to indicate your preference for an exchange or refund.

Our Return Policy

  • Shipping and handling charges are not refundable.
  • We cannot accept C.O.D. packages.
  • Most exchanges and returns are processed within two weeks of receipt.

Catalog Downloads

View/Download the Discovery Education Catalogs
    Click here to view the new Discovery Education 2009 Secondary Catalog (PDF)

    Click here to view the new Discovery Education 2009 Elementary Catalog (PDF)
    Download Instructions
    For PC: Right-click on the link above. Select "Save Target As" or "Save Link As."
    For Mac: Control + click on the link above. Select "Save Linked File to the Desktop."

Contact Us

If you have questions about Discovery Education's products or services, please contact us via phone, e-mail or mail. Our customer service agents will gladly assist you in any way they can.

Phone
To order, call us toll-free at 1-888-892-3484, Monday through Friday, 9:00am - 5:00pm EST.

For customer service, contact us Monday through Friday, 9:00am - 5:00pm EST.

E-mail
Please contact us via email, with any questions at: education_info@discovery.com

Mail

Discovery Education
Customer Service
700 Indian Springs Drive
Lancaster, PA 17601


To inquire about television programming on our cable networks, including air dates and video availability, e-mail viewer_relations@discovery.com. Or go to TV Listings at discovery.com.