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This program is designed to help students solve interpersonal and intergroup strife. Using incidents with which youngsters can easily identify, the program shows why avoidance and confrontation are counter-productive and tend to perpetuate and escalate disputes. In clear, step-by-step demonstrations, the program shows how collaboration between feuding parties can be the best "win-win" way to settle conflicts. The program gives special attention to the communication process. Skill-building techniques and special tips help students become effective communicators so that misinterpretation will be minimized in conflict resolution. Special note is taken of mutual respect, active listening, and sending clear "I-messages" as methods to improve communication when individuals are in conflict.
